RETURN CONDITIONS
RETURN FOR FINISHED PRODUCTS FROM THE ONLINE SHOP
Wigs can be returned by post to Germany or the United Arab Emirates within 14 working days of receipt.
The wig must be in its original packaging and unworn (a fitting is permitted).
and remain unchanged.
Any odors, washes, hair products, or stains are not permitted. The wig must also be properly packaged.
The costs for the return shipment must be borne by the customer.
The package must be insured by post for the amount of the purchase price.
The package is the customer's responsibility until it arrives at our warehouse. Should the package go missing, the customer is responsible for any loss.
Once the wig arrives at the salon/warehouse, it will be inspected. If the results are positive, the purchase price will be refunded within 7 business days.
RETURN FOR INDIVIDUAL PRODUCTIONS
Custom-made wigs cannot be exchanged.
Customers are responsible for providing correct measurements, colors and other details.
If the product does not meet expectations, the color and cut can be adjusted.
Please note that individually made wigs may have minimal color variations as they are dyed by hand.
If there are defects or deviations that do not correspond to the customer's specifications, we will cover the costs of repair after consultation.
We also offer sample packages to ensure customers know exactly what they are getting.
Alternatively, you can choose a ready-made model from our shop that has a
100% money back guarantee included.
Our customer satisfaction is our top priority. Please always contact us regarding any defects.